All FLEX devices come with a 1-year warranty from the date of purchase. Warranty will be voided if the FLEX device is broken through misuse.
What is misuse and how to avoid it?
In the gym, we understand you are using heavy weights and pushing your limits. But, like in any gym, you still need to respect the equipment. In terms of the FLEX device, this means not allowing a weight or bar to drop on the unit or throwing it across the floor.
• If you intend to dump, drop, throw the barbell, ensure that your FLEX device is tightened when you attach it to the bar.
More tips for caring for your FLEX device:
• Don't drop heavy weights onto the unit.
• Your FLEX is not waterproof. Do not submerge the unit in water. It’s for dry, land use only.
• Take care when plugging the charger cable in that you don’t push the charging port up or down as it can break the port.
We must assess your FLEX before a decision is made to replace it under warranty. Please contact us immediately about any issues with your device.
You are responsible for covering the cost of return shipping. Shipping costs are non-refundable.
Once we receive the unit we will assess it and deem whether it is under warranty.
Warranty may cover viable repairs rather than a replacement unit.
For more information please contact firstname.lastname@example.org